Turn Around & Shipping

TURN AROUND TIME
We offer the fastest turn-around times and will always endeavor to ship items to you as quickly and safely as we can. If at times courier delays occur, we will track and trace your order and strive to resolve any issues with the courier company as quickly as possible.

Our aim is to meet your requested delivery or pick-up times.
Business hours are 8:30am – 5pm Monday to Friday.  Orders placed at night, on weekends, or public holidays will be processed on the following business day, during business hours.

You can check the status of your order in your ‘account’.

Click and Collect
Supply World offers Click and Collect from various locations across Auckland for your convenience. You will receive an email notification when your online order is ready to be picked up at your chosen location. We aim to have your order ready at your chosen location within 1-2 days. To avoid disappointment please do not arrive to pickup without receiving your conformation email. We have three locations that are available for you to collect your order from.

Rosedale, North Shore:
3/9 John Glenn Avenue
Rosedale, Auckland 0632
New Zealand

Forrest Hill, North Shore:
47 William Souter Street,
Shop Number 4-6,
Forrest Hill, Auckland 0620
New Zealand

East Tamaki, Auckland:
29G Sir William Ave,
East Tamaki, Auckland 2013
New Zealand

SHIPPING COSTS
Our shipping costs are dependent on the size of your order. We offer free shipping Auckland wide for orders over $200 excl GST. For shipping in Auckland we offer a flat rate of $12.75 excl GST for shipping.

Rural Shipping in Auckland will be charged at a flat rate of $17.00 excl GST

For the rest of New Zealand, please inquire at sales@supplyworld.co.nz and we will give you a quote for your order.

SHIPPING DESTINATIONS
We ship to anywhere in New Zealand, Australia and the Pacific Islands. As most of our products are large we are unable to ship to PO Boxes.

SHIPPING TIMES
Once the order has been completed it is sent on our standard courier service with courierpost.
We ship Monday – Friday during business hours. Deliveries are not made on weekends unless specifically requested, additional charges will apply.

  • North Island – we aim to deliver next day. Delivery to rural RD addresses may take an additional day.
  • South Island – small orders that can fit into a satchel will generally be on an overnight service, larger items will take at 2-3 days.  You will receive an email notification when your order has been shipped.
  • If you are not at home to sign for the order the courier company will not deliver, but a notification of attempted delivery and instructions for retrieval card should be left by the company.

RETURNS
Please see our Terms & Conditions for our returns policy.