TURN AROUND TIME
We offer the fastest turn-around times and will always endeavor to ship items to you as quickly and safely as we can. If at times courier delays occur, we will track and trace your order and strive to resolve any issues with the courier company as quickly as possible.

Our aim is to meet your requested delivery or pick-up times.
Business hours are 8:00am – 6pm, 7 Days. Orders placed at night, on weekends, or public holidays will be processed on the following business day, during business hours.

You can check the status of your order in your ‘account’.

SHIPPING COSTS
Our shipping costs are dependent on the size of your order. We offer free shipping Auckland wide for orders over $120 excl GST. For shipping in Auckland we offer a flat rate of $12.75 excl GST for shipping.

Rural Shipping in Auckland will be charged at a flat rate of $17.00 excl GST

For the rest of New Zealand, please inquire at sales@supplyworld.co.nz and we will give you a quote for your order.

SHIPPING DESTINATIONS
We ship to anywhere in New Zealand, Australia and the Pacific Islands. As most of our products are large we are unable to ship to PO Boxes.

SHIPPING TIMES
Once the order has been completed it is sent on our standard courier service with courierpost.
We ship Monday – Friday during business hours. Deliveries are not made on weekends unless specifically requested, additional charges will apply.

• North Island – we aim to deliver next day. Delivery to rural RD addresses may take an additional day.
• South Island – small orders that can fit into a satchel will generally be on an overnight service, larger items will take at 2-3 days.  You will receive an email notification when your order has been shipped.
• If you are not at home to sign for the order the courier company will not deliver, but a notification of attempted delivery and instructions for retrieval card should be left by the company.

RETURNS
Please see our Terms & Conditions for our returns policy.